Frequently Asked Questions (FAQ)

What I'm looking for is not on the website. Can you help me?

Our most popular items are shown on our site, but do not represent our entire product line.
Email us, call us, tell us what you need.
We specialize in custom design badges and all security products.

I see a term called 'MSRP' on some of your products. What is that?

MSRP is the Manufacturers Suggested Retail Price and is established by the manufacturer of that item.
You may view your lower price by adding the item to your cart.

I have a better price/rebate/special/etc. from someone else. Will you match their deal?

Please contact one of our customer service representatives. We will make every effort to accommodate you.

How do I return or exchange a product?

All returns and exchanges require a Return Material Authorization (RMA). See our Return Policy for all of the details or contact your representative.

When will my order be shipped?

We maintain a large inventory in our warehouse in NJ.
Most orders ship within 2 business days pending credit card approval.

Do you offer products that are made in the USA?

We manufacture badge accessories at our NJ factory.
Our USA manufactured items are labeled on our site with the 'Made in the USA' logo.
Contact your representative for your specific needs.

Is the information I provide to you safe? How will it be used?

We will NEVER misuse your personal information.
The safety and privacy of your information is very important to us.
Please see our Privacy Policy for complete details on our commitment to privacy.