Warranty & Repair
Printer repair, software installation, training, and maintenance — all in one place.
J. O'Brien’s technical support department is dedicated to delivering dependable service backed by factory-trained and certified technicians. We fully support ID printers and ID issuance software with on-site, phone, and remote assistance.
We demonstrate solutions before you buy so your organization can feel confident it is choosing the product or service that best fits your needs. Every service is designed to be practical, responsive, and easy to access.
Our Technical Department Offers
J. O’Brien provides a complete range of printer support and software services to help your team stay productive, reduce downtime, and keep your ID badging operations running smoothly.
- ID Printer Installation, Repairs, and Maintenance Services
- Software Setup and Training
- Unlimited Phone and Remote Technical Support
- In-House and On-Site Support Services
- In-House ID Card Printing
ID Printer Installation, Repair, and Maintenance
Our technicians are factory trained and certified to troubleshoot, repair, and maintain ID printer operations from various manufacturers.
- Unlimited support by email, phone, or remote services
- 24-hour email support / Monday-Friday 9:00am-5:30pm phone support
- Authorized warranty service provider
- ID printer repair services available on-site or in-house
- Printer loaner program to minimize interruption during repair
- Preventative maintenance contracts with cleaning, firmware and driver updates, and discounts on replacement parts
Software Setup and Training
Our technicians provide installation and setup for various ID printing software systems, along with complimentary training for new users.
- On-site or remote installation services
- Unlimited access to support
- Software demonstrations before purchase
- On-site or virtual training seminars for employees
- Guidance on best practices, workflows, and day-to-day system use
In-House ID Card Printing
Our technical support team can provide an ID issuance solution tailored to your requirements, whether you need ongoing support or a flexible option for smaller operations.
- ID printing customized to your needs
- ID design creation
- “ID’s on Demand” solutions for smaller companies and operations
- Practical support for growing or changing badging requirements
Let’s Get Your System Running Smoothly
Our technical team looks forward to working with you on all your security solution needs. Contact a J. O’Brien technical services team member at (877) 379-8844 or email support@jobrien.com to schedule an appointment or request additional information.