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Terms & Conditions

Please review these Terms and Conditions often, as we reserve the right to change them at any time without notice.

Artwork Formats for Custom Printed Items

The J O'Brien Company currently accepts artwork in the following art file types:

  • .eps
  • .ai
  • .svg
  • Adobe Created PDFs

Some of our manufacturers can utilize high-quality .jpg and .png files. You will be notified if an art file you provide does not meet the manufacturer’s needs or would produce a poor-quality imprint. All art files must be emailed to artwork@jobrien.com. J. O’Brien does not offer services to create or manipulate art files. By submitting your artwork to J. O’Brien, You represent and warrant that: (i) You either own the Content submitted by You or that You otherwise have the legal right and authority to use Your Content; (ii) the printing and use of Your Content does not violate, misappropriate or infringe on the rights of any third party, including, without limitation, privacy rights, publicity rights, copyrights, trademark and/or other intellectual property rights; (iii) You agree to pay for all royalties, fees, and any other monies owed through use of Your Content; and (iv) You have the legal right and capacity to enter into this Agreement.

Printing

J. O’Brien utilizes several different printing methods depending on the product needing customization. These options will be outlined for you either on the web listing or by your account executive.

Product Proofs

All new orders for custom products receive a digital proof using the art you provide. Physical preproduction samples are available for select products for an additional fee. Exact art reorders for custom products do not receive a proof, regardless of quantity changes.

Cancellations by J. O’Brien

J. O'Brien reserves the right to cancel any order placed through our website.

Special Warning for Breakaway Lanyards

Breakaway performance will vary and lanyards will not break away under all conditions. The male/female part pull force specification for round breakaways is 3-11 lbs under tested conditions per M-3-QA-0167. The male/female part pull force specification for flat breakaways is 4-10 lbs under test conditions per M-3-QA-0167. A full description of the M-3-QA-0167 test procedure can be provided upon request. Not recommend for use around moving objects or playgrounds.

Limited Breakaway Warranty

Breakaway performance will vary and lanyards will not break away under all conditions. Customers should test the breakaway feature for suitability for their use and environment. This product is subject to a limited warranty. Seller warrants to the original purchaser for use that the goods or any component thereof will be free from defects in workmanship for one year from the date of purchase. Seller’s sole liability and the purchaser’s sole remedy for a failure of goods under this limited warranty, and all claims arising out of the purchase and use of the goods, shall be limited to the repair or replacement of the goods that do not conform to this warranty. There are no express or implied warranties covering these goods other than as set forth above.

Creidt Cards Accepted

We accept Visa, MasterCard, Discover or American Express.

Pricing

J. O'Brien Company, Inc. reserves the right to change pricing at any time without notice.

Made in America, Made in the USA, and Assembled in America manufacturing claims

J. O'Brien Company, Inc. requires that our suppliers certify the percentage of US content & country of origin in products supplied to us prior to supporting their claim.

J. O'Brien Company, Inc. assumes no responsibility for determining if the supplier has properly followed the most current rules and regulations for making the claim. Complying with the Made in America, Made in the USA and Assembled in America manufacturing claims are regulated by the Federal Trade Commission (FTC).

Entrust Datacard Products and Services

Under our Solution Provider agreement with Entrust, we are not permitted to sell any CD or CP series products or services to a reseller without permission from Entrust on a case-by-case basis. Please contact customer service for more information.

J. O'Brien Company, Inc. reserves the right to cancel any order placed through our website upon review of the account prior to fulfilling the order request. We will attempt to contact the person who placed the order to review the transaction prior to the order being canceled.

Last Updated: February 2023