IDP and J. O'Brien have joined forces to create the SOLID-UX line of ID card printers. Every printer comes with free unlimited remote support provided by J. O'Brien, as well as IDP's manufacturer warranty, including Advanced Exchange on the 310, 510, and 810 models. The Advanced Exchange Warranty provides an overnighted loaner printer should your current one need factory servicing. This level of service, coming standard, is unprecedented in the industry. Trade-ins are available. Contact us at 877.379.8844 for more details!